Daycare and Boarding Agreement Form

The health and safety of our daycare and boarding guests are extremely important to us, which is why we have the following requirements and polices in place. This agreement states that you are aware of our policies and requirements and will follow the guidelines stated below.

Hours of Operation:

• Monday through Friday 7:30 am to 6:00 pm
• Saturday 8:00 am to 1:00 pm
• Sunday Boarding Pick-up ONLY 11:00 am to 12:00 pm

Daycare Drop Off and Pick Up:

• Daycare guests will be admitted and discharged during our normal hours of operation only.
• Daycare reservations must be made in advance. A reservation ensures we have room for you dog.
• Same day drop-ins must call ahead to confirm that space in available.
• Daycare guests must be picked up no later than 6 pm. Late pickups may incur additional charges. Without
  notification that you will be late, your pet will board overnight and you will be charged accordingly.
• At least 24 hours notice is required for cancellation of your daycare reservation to avoid a full daycare charge. No Shows will be charged for a full day.

Boarding Drop Off and Pick Up:

• Boarding guests will be admitted and discharged during our normal hours of operation only.
• All boarding guests should be dropped off no later than 45 minutes before closing to ensure they are
  settled in and comfortable before the staff leaves for the night.
• There is no charge for pets picked up before 12:00 pm on the day of departure. There will be a full day boarding charge for any pet picked up anytime after 12:00 pm.
• Boarding guests must be picked up no later than 6 pm. Late pickups may incur additional charges. We must be notified if you will be late. Without notification, dogs will be boarded overnight and charged accordingly.
• At least 72 hours notice is required for cancellation of your boarding reservation to avoid forfeiting your deposit. Deposits made for holiday reservations are non-refundable.

Health and Vaccine Requirements:

• Daycare guests must be spayed or neutered by the age of 9 months.
• Canine boarding guests must be spayed or neutered by the age of 9 months to be able to participate in group play. Otherwise, they will be treated as a SOLO guest and only have interaction with our staff.
• All dogs are required to be current on rabies, distemper/parvo, canine influenza and bordetella vaccinations.
• All dogs must have screened negative for both heartworms, within the last 12 months, and intestinal parasites, within the last 6 months.
• All cats are required to be current on rabies and distemper vaccinations and must have screened negative for Felv/Fiv.
• If any pet’s vaccinations or tests are not up to date at check-in, they will be examined by one of our doctors and vaccinated and/or tested as needed and you will be charged accordingly.

Heartworm, Flea, and Tick Preventative Requirements:

• All guests are required to be current on heartworm prevention and flea and tick prevention.
• All guests are inspected for fleas and ticks during check-in. If parasites are found on your pet, we reserve the right to administer an oral flea/tick preventative such as Simparica or Revolution at your expense.

Medications:

• All medications from home must be in original packaging with pet’s name and dosage information.

Feeding and Diet Change:

• Boarding guests have the option of eating a diet provided by CAHPI or food brought from home.
• CAHPI offers Hills Sensitive Skin & Stomach or other veterinarian approved diet for both dogs and cats.
• If food is brought from home, it must be in small pre-portioned baggies and labeled.
• If any pet runs out of food brought from home we will give our hospital provided diet at no extra charge. If a prescription diet is required, you will be charged for a new bag and/or cans as needed.
• Some pets may be sensitive to abrupt food changes which can sometimes cause GI upset. If any pet has persistent loose stool or diarrhea, we may give a probiotic and alter feeding instructions. Probiotics will be added to your invoice.
• If any pet is not eating, we reserve the right to have them evaluated by a veterinarian and give special diet supplements if needed. These services will be at your expense.

Personal Belongings:

• CAHPI is not responsible for any lost, ripped, chewed, or broken items.
• We reserve the right to remove toys, bedding, or other personal belongings for guest safety.
• By initialing below you assume all risk and financial responsibility with providing pets with toys, bedding, or other items during boarding stays. CAHPI is not liable if your pet were to chew or ingest some or part of a toy, bedding, or other item causing pet to become sick, have GI distress, and/or require medical care including surgery.

Group Play/Daycare (Canine ONLY):

• Daycare and boarding guests are placed in play groups according to size, temperament, and energy level.
• During play groups dogs interact with other dogs. In the course of such interaction and play, your pet may suffer injuries such as, but not limited to, nicks, cuts, bites, scrapes, and sprains.
• Your pet may be removed from group play at the discretion of CAHPI and may not be permitted to interact further with other pets during current or subsequent stays.
• Do not bring your pet to daycare if showing signs of illness. Symptoms such as vomiting, diarrhea, coughing, etc may indicate an illness that could be contagious. If any signs of illness are noticed while your pet is in daycare we will remove him/her from the group and contact you immediately.
• By initialing below you take on all risks associated with group play such as potential injury from running and playing, altercations from other dogs, inherent risks outside of our control, and acute medical and emergency conditions that may arise.

Solo Guests:

• Canine guests that do not participate in group play will still receive time outside in our play yards with our staff.
• While there may be other dogs in other play yards during this time, solo guests will have a play yard to themselves and will be separated from other guests.
• By initialing below, you take on all risks associated with playtime such as potential injury from running, jumping, and playing, inherent risks outside of our control, and acute medical and emergency conditions that may arise.

Temperament/Behavior:

• All daycare and boarding guests participating in group play must have a good social temperament. It is very important that dogs are non-aggressive towards both dogs and people. Dogs with any aggressive, intimidating, or concerning behavior will not be allowed to participate in group play.
• CAHPI is not a training facility, but we are prepared to work with pets that may have minor, non-aggressive behavioral issues. Any pet whose behavior is deemed to be unacceptable or a risk to our staff and other guests will not be allowed to participate in our daycare program.
• We understand that even the most docile pet can have an “off” day and show some level of aggression, whether that be barking, snarling, or biting. Any incident will be documented and assessed by the staff. Behavior and the environment leading up to the incident, the character of the pets involved, and the severity of the incident will all be taken into account. You will be notified if your pet receives or causes an injury.
• Safety of our guests and staff is always our priority. CAHPI reserves the right to no longer offer boarding services to dogs or cats due to concerning behavior or aggression.
• You may be assessed a special handling care fee for pets with fractious temperaments that puts our staff at an increased risk of injury and takes additional time and procedure.

Multiple Pets/Sharing Accommodations:

• Pet Owner assumes all risk with housing multiple pets in the same accommodation.
• CAHPI reserves the right to separate pets for safety and charge for separate accommodations.

Elderly/Special Needs Guests:

• Young puppies/kittens, senior pets, and pets with special needs and/or medical conditions naturally have a higher risk of injury, stress-related illnesses, weakened immune system, or exacerbation of pre-existing conditions. CAHPI is not responsible for any injury, illness, or death experienced while in our care.
• By initialing below you accept all risks and release CAHPI from any liability.

Medical Treatment:

• Should your pet develop diarrhea, excessive anxiety, laceration or injury from another guest, lameness, or any other significant medical concern or emergency, CAHPI reserves the right to have your pet evaluated by one of our veterinarians.
• We will make every effort to notify you if your pet requires any medical treatment.
• Any services or treatments will be added to your invoice in addition to the boarding and daycare charges.

Transport:

• CAHPI reserves the right to transport your pet to an emergency veterinary practice of their choosing
  should your pet become unstable and need on-going care or monitoring during their stay.
• CAHPI will NOT be responsible for any charges incurred at said ER practice.

Liability Release:

• CAHPI will take all reasonable precautions against illness, injury, escape, or other life threatening
  emergencies of your pet.
• We adhere to strict and rigorous sanitation and care standards and require all of our guests to be
  adequately vaccinated and up to date on preventative care to provide your pet with the safest environment possible. However, given the nature of boarding and daycare, as with human daycare, there is inherent risk of injury and exposure or development of certain diseases or conditions including, but not limited to, kennel cough, upper respiratory illness, GI upset, happy tail, raw nose or nails, and bloat or sudden death from conditions such as epilepsy or heart disease.
• By initialing below you acknowledge and accept all risks and release CAHPI from any responsibility or liability.

Financial Responsibility:

• Payment is due in full at time of check-out/pick-up.
• By initialing below you agree to be financially responsible for all charges incurred during your pet’s daycare and/or boarding stay including any medical fees.

Policy Agreement:

• By signing this agreement you acknowledge that you have read, understand, and agree with ALL policies, requirements, and statements in this document.